While we have a selection of preferred products, our primary focus is on meeting your needs and budget restrictions. We can install any product you choose- whether it's one of our offerings or something you have purchased elsewhere. However, please note that while we support your choices, we cannot guarantee the performance of the hardware bought privately. It is therefore your responsibility to ensure proper warranties and guarantees for those products are included in your purchase process.
We believe in offering personalized solutions, so our pricing is based on your unique needs. Factors that influence the price include the specific hardware required, the scope of the project, and the estimated labor time. This tailored approach ensures you receive the best value for your investment!
While we have our preferred hardware options, our top priority is always based on your unique needs. Therefore, we are flexible and happy to work with the systems you choose, ensuring that you get the best solution tailored to your unique requirements and budget.
The installation process is tailored to meet your specific needs. Due to the unique requirements of each individual client, it is not feasible to provide a set timeframe. There are many factors that must be determined to properly provide timing, this includes but is not limited to, wireless vs. cabled hardware installation, open vs. close ceilings, internal vs. external installations, quality control testing and configuration, etc.
Our monitoring services are integrated with a Central Station, which requires collaboration with a licensed security company. This partnership ensures you receive 24/7 support for the alarm system you choose. Our monitoring services are not tied to a specific hardware, making it easier to simply activate an existing system in your home. If you prefer using third-party hardware purchased from other vendor, we recommend researching the associated security company to ensure they meet your needs.
No. While you can use a phone landline, you can also leverage a cell radio or the internet. Given our years of expertise, we strongly recommend using a cell radio, as it provides a more resilient solution. Landlines can be cut, and internet access can be affected by power outages, making cellular radio the most dependable choice for uninterrupted service.
Absolutely! For products purchased directly from us, we provide a one-year guarantee on hardware and a six-month guarantee on our labor. Your satisfaction and peace of mind are our top priorities!
All equipment purchased through us is owned by you.
Yes, if you purchase our monitoring services and/or equipment through us, you will need to sign an agreement for our 24/7 monitoring services. This agreement is designed to protect everyone and ensure you receive the best possible support and security. Your peace of mind if our priority!
Yes! However, to ensure a smooth cancellation process, we require a 30-day written notice detailing your reason for canceling. Please note that failing to provide this notice will activate the terms outlined in our agreement. We strongly recommend reviewing all agreements before signing to clarify any questions you may have. Common reasons for cancellation include relocating or selling your property. Your understanding and compliance are greatly appreciated!
It depends! While it is possible to integrate some existing systems, each one is unique. Some may be classified as "legacy" systems, meaning they are no longer supported, while others might be proprietary to a specific company, making it incompatible with our Central Station. Our team is here to help assess your system in order to determine the feasibility of reusing it and explore the best options for your security needs!
Yes, we do! While our clients always come first, Emergency Services are provided for those who purchased equipment through us, available at an additional cost. Pricing varies based on the specifics of each situation, including time, location, and the nature of the request.
Yes, we do! Phone consultations are free during business hours for up to 20 minutes. After-hours calls or those lasting over 20 minutes may incur additional fees. We will inform you beforehand if any charges apply.
At this point, we do not provide payment plans for hardware purchases. Payment for all equipment must be made in full prior to installation. We appreciate your understanding!
